Complaints Procedure

We are committed to providing you with the best possible service. However, if at any point you become unhappy or concerned about the service we have provided, we encourage you to inform us immediately so that we can address the issue promptly.

Step 1: Contact the Person Handling Your Case
In the first instance, it may be helpful to contact the person working on your case to discuss your concerns. They will do their best to resolve any issues.
Step 2: Escalate Your Concerns

If you still have queries or concerns after speaking with them, please contact:

Mark Doyle

Phone: +44 7895 113926

Email: mark.doyle@doyle-law.co.uk

Address:

70 Church Way,
North Shields,
Tyne and Wear,
NE29 0AA

Your Right to Complain
You have the right to complain about various aspects of our service, including:
  • The way your matter is being handled.
  • The fees we are seeking from you.
Formal Complaints

For further information or to make a formal complaint, please refer to our full complaints procedure here. This document outlines:

  • How we will handle your formal complaint.
  • The role of the Legal Ombudsman and the Solicitors Regulation Authority (SRA).
  • Useful contact details to ensure you are fully aware of your rights and options.